Gotta love this PSA from our friends at West Systems…
Hi Everybody!
I am happy to report we have solved the brittle mixing pot issue and have been shipping the new, improved cup for close to a month now. Hopefully, the supply pipeline has been (mostly) purged of the offending cups. I want to thank you all for your comments whether supportive, indifferent, helpful or bad – thereefgeek in particular for starting the discussion. The one thing I hope you all will take from the discussion is the fact that all of us at Gougeon Brothers, Inc. are obsessed with your success in every project.
When a customer chooses to spend his or her hard earned dollars on West System products they WILL work as designed or we will find out what went wrong and then make it right! For those that might not know we are an ISO 9001-2008 company – which means our quality control systems are documented and audited. We take customer satisfaction seriously. We have reworked the injection molds to provide more uniform wall thickness, ceased flame treating the ejection pin ridges and narrowed the supply chain on the quality of the feedstock. We think these changes should ensure super-duper mixing pots for the next 30 years, or so.
We would like to offer each and every one of you that took the time to comment in the original thread a dozen new 16 oz. mixing pots at no cost. Zip, Zilch, Nada. It’s our way to say thanks to our sailing friends on SA. In order to make that happen, we need to know who and where to ship the mixing pots to, so if you are one of the eligible 30 people (yes Dorothy, I made a list) please send me a private message with your name and shipping address. Once I have your info I will ship you your new, improved mixing cups with our compliments and our thanks.
Jump in the thread here…
